Smith Automotive IconSmith Automotive

997 Livingston Road, Crossville

4.7 55 reviews

  • Avatar James Cupp ☆☆☆☆ a month ago
    The Owner talk me into trusting him to work on my car, i regret that..
    They offered me and my Dad a refund in exchange for a good review and then would not do that when my dad returned a day or two later, told us they was going to call
    … More around to the other garages and make up a story about us being scammers and they would come to our house if we said anything..
    *This is unacceptable*
    It might cost a bit more but it would be WELL WORTH IT to take your car to EAST TN DODGE if you care about your car like i do..
    My dad decided to record the whole thing with his cell phone when they started cussing and calling him vulgar names and i am glad he did.. They told me the owner was having a bad week and didnt have time to fool with $100 jobs when he needs money.. i cant help that, and he shouldnt take it out on me.
    I hope if you go here they treat you with respect and are kind and fix your car because of this being brought to light, after all you are the person who is paying them to work for you, not the other way around.
    If you dont already have a Good mechanic,Take your car to the dealer, they are trained properly and avoid being mistreated and threatened like i was unfortunately.
    I recommend taking someone with you if you go here.. They wasnt bad until i came back and they seen i was alone.
  • Avatar Tj Smith ★★★★★ a year ago
    Bought and installed a rough country lift kit and turned out amazing! Great work and in amazing time! Definitely will be back!
  • Avatar Frank Noldy ★★★★★ 7 months ago
    Very knowledgeable and helpful. They actually didn't do the repairs on our vehicle but they sent me directly to where I needed to go to have the work done and I wouldn't have known that it was covered under a recall if it wasn't … More for these folks
  • Avatar Katherine Campbell ★★★★★ 8 months ago
    Did an excellent job on my 3 1/2 inch Rough Country lift kit. Great rates and service. Will definitely use them again if I need anything else done!!
  • Avatar Jim Hunt ☆☆☆☆ a year ago
    Took my vehicle in for plugs and coils and the overflow bottle. I supplied all parts, they called me about 2 weeks later said I needed a throttle body. I supplied one. $500.00 later I got the car back every light on the dash was on. For … More some reason the added trans fluid and it was the wrong kind ruined my trans. I checked the factory throttle body it was fine, I reinstalled it, car ran much better. Transmission had to have the fluid flushed and filter changed, still the wrong fluid burnt the trans up. They cost me a lot of money. I would not recomend them to do any work on a vehicle!
  • Avatar Val LeClaire ★★★★★ 2 years ago
    I'm a retired ASE mechanic and finding a shop I can trust is a very big deal for me. I stopped and talked to them about my A/C and made an appointment for the next day. I got my car there and they were ready for me within a few minutes … More of my appointment time "Punctuality". They took my car in and checked it over then called me out to see what they had found so I could see it for myself "Professionalism". They told me what it would cost for the parts and they could fix it right away if I wanted them to....they also told me that the problem I had was a common one they saw with the make of vehicle I had and that the part to fix it was an OEM style part that has since been discontinued but there was no upgrade from what they knew. Considering the car is almost 20 years old and the part lasted that long I was confident the original replacement would last as long as I was likely going to have the car. It took them about an hour total to fix my car and the price was considerably less than what I had expected it to be "Value". They found a part on my car that was missing a couple nuts and bolts and was making a rattling noise and fixed it as well. The A/C was blowing hot air when I took it in and was blowing so cold I took it out that I had to turn the heater on "Quality". After talking to him and getting a feel for his knowledge in making repairs of any kind I would highly recommend them for any and all repairs one might need for their car or truck. I couldn't be happier with the work performed and will not hesitate to take my car in to them for it's future needs.
  • Avatar Mark R ★★★★★ 2 years ago
    I came into Smith Automotive for the first time with a very difficult & time consuming repair. As the job unfolded many unforeseen difficulties developed yet failing to overcome these obstacles was NOT an option for the owner, Tracy. … More He persevered and accomplished the task with skill, patience, and a great attitude. In addition he was fair with me on the labor cost. I highly recommend Smith Automotive for your next repair to get the job done right and with care!
  • Avatar GasTires &Oil ★★★★★ 2 years ago
    Smith automotive was highly recommended to me by a friend, and I am beyond pleased with there quality work and customer service, my vehicle was in and out in one day and done right the first time with very fair pricing. I would reccomend … More anyone with car trouble to go see tracy Smith at Smith automotive, awesome people!
  • Avatar David Zirgibel ★★★★★ 2 years ago
    They are the best you will find very pleased with them have done a lot of work on my vehicle I will not take my vehicle to anyone else thanks so much you guys are the best
  • Avatar Bailey Burgess ★★★★★ 3 years ago
    I can’t put into words how great this place is! Not only have they been wonderful with taking care of my car but they also really do care about their customers! I had to drop my car off over night and wasn’t able to find a ride and they … More did not hesitate to offer a ride! They really do go out of their way to make sure that not only your car safe and taken care of but that you are as well!
  • Avatar Jayden Crow ★★★★★ 3 years ago
    Tracy was great my car broke down on the way to North Carolina and it was a bit later in the day he still stayed over the time they close to make sure me and my girlfriend could get back on the road same day. Great people def give them … More a shot
  • Avatar Shane Atwell ★★★★★ 3 years ago
    I have taken vehicles from a 80's model pick up trucks with big blocks to a 2012 Volkswagen with turbo. They have fixed it all. Great friendly people that take extra care to take care of their customers. Always a great experience. … More
  • Avatar qingren xu ★★★★★ 3 years ago
    Very good help me solve the problem, thank you very much
  • Avatar Wesley Mifflin ★★★★★ 3 years ago
    Took my work van to Smith Automotive they diagnosed it and fixed it in no time flat. I was back on the road working very reasonable price and very professional and knowledgeable staff. I would not hesitate to take any of my vehicles back … More to Smith Automotive.